UPS Customer Support Remote Jobs

UPS is seeking dedicated and customer-oriented individuals for remote customer support roles. As a UPS Customer Support Representative, you will provide top-tier service to UPS customers, assisting with inquiries, tracking shipments, resolving issues, and ensuring that customers have a positive experience. This role offers flexibility and the opportunity to work from home while contributing to UPS?s commitment to service excellence. Key Responsibilities: ? Respond to customer inquiries via phone, chat, or email ? Track packages, resolve issues, and provide real-time updates ? Offer troubleshooting assistance for shipment and tracking-related problems ? Process customer requests for changes or cancellations ? Maintain accurate records of customer interactions in the system ? Collaborate with other UPS teams to ensure efficient service delivery Qualifications: ? High school diploma or equivalent (some college preferred) ? 1-2 years of customer service experience, preferably in a remote setting ? Strong communication skills, both written and verbal ? Excellent problem-solving abilities ? Ability to work independently and manage multiple tasks simultaneously ? Proficient in using computer systems and software applications ? Previous experience with UPS or shipping-related services is a plus Preferred Skills: ? Bilingual (English/Spanish) is a plus ? Experience in remote work environments ? Knowledge of UPS systems and tracking processes Work Environment: ? Remote position, with flexible work hours ? Competitive pay and benefits package ? Training provided to ensure you have the tools and knowledge to succeed Why UPS? UPS offers a dynamic and supportive work environment, competitive pay, and opportunities for career growth. We pride ourselves on offering a diverse and inclusive workplace where employees can thrive. As a remote team member, you?ll enjoy the flexibility to work from home while making a meaningful impact on our global customer base. How to Apply: Interested candidates can apply through the UPS Careers portal. Submit your resume and a brief cover letter outlining your experience and why you're a great fit for the role. Join UPS, and be part of a team that?s committed to delivering exceptional customer experiences worldwide!