UPS Live Chat Support Assistant Remote Jobs – Apply Now

UPS Live Chat Support Assistant Remote Jobs – Apply Now

Job Summary:

Job Type: Remote, Part-Time (up to 4 hours per day)

Salary: $18 – $22 per hour

Working Hours: Flexible schedule options available

Company: UPS

Location: Remote

Benefits: Health insurance, dental coverage, paid training, paid vacations, and employee discounts.

Job Description:

Are you looking for a flexible remote job that allows you to provide top-notch customer service while working from the comfort of your home? UPS is seeking dedicated Live Chat Support Assistants to join our dynamic team. As a Live Chat Support Assistant, you will be at the forefront of engaging with customers and assisting them with their inquiries related to shipping, tracking, and service-related issues.

In this role, you will utilize your exceptional communication skills to handle customer chat inquiries effectively and efficiently. A positive attitude and the ability to work independently are essential, as you will be responsible for resolving customer concerns while maintaining UPS’s high standards for service excellence. Our ideal candidate thrives in a fast-paced environment and is eager to help customers with all their needs.

The position offers great benefits, including health insurance and dental coverage, to ensure our employees are well taken care of. We also provide paid training sessions to help you develop essential skills and knowledge for a successful career in customer service. Additionally, you can enjoy paid vacations to recharge and rejuvenate.

As a Live Chat Support Assistant, you will be part of a supportive team that values your contributions and encourages personal growth. Your flexible schedule allows you to balance work with personal commitments, making it an ideal opportunity for students, parents, or anyone seeking part-time employment while maintaining a work-life balance.

Responsibilities:

– Respond promptly and accurately to customer inquiries via live chat.

– Assist customers with shipping queries, tracking information, and service-related questions.

– Maintain a positive and professional demeanor during all customer interactions.

– Document customer interactions in the company? customer relationship management (CRM) system.

– Collaborate with the support team to resolve complex issues and ensure customer satisfaction.

– Provide customers with updates regarding their orders and other relevant information.

– Follow up on outstanding issues to ensure resolution and customer satisfaction.

Requirements:

– High school diploma or equivalent; associate degree preferred.

– Excellent written communication skills, with a strong command of the English language.

– Previous customer service experience, preferably in a chat support role.

– Strong problem-solving skills and the ability to think critically under pressure.

– Proficient in using chat software, CRM systems, and standard office applications.

– Ability to multitask while maintaining attention to detail.

– A quiet and comfortable working environment to effectively assist customers.

Benefits:

– Health and dental insurance.

– Paid training and onboarding sessions.

– Flexible work hours to accommodate personal schedules.

– Paid vacation and time off.

– Employee discounts on shipping services and other UPS services.

– Opportunities for career advancement within the company.

Educational Qualifications:

– A high school diploma or GED is required; further education is a plus.

Experience:

– Prior experience in customer service or live chat support is preferred but not mandatory.

Company Overview:

UPS is a global leader in logistics and package delivery, dedicated to providing superior service to our customers. With a focus on innovation and sustainability, we strive to enhance our customers’ experience through technology and dedicated support. Our employees are our greatest asset, and we are committed to creating a work environment that promotes growth, inclusivity, and work-life balance. Join us in making a difference in the world of logistics and become a part of our team today!

If you’re ready to make an impact and assist our valued customers, apply now to become a Live Chat Support Assistant with UPS!

Apply Job!