Ups Technology Support Analyst - Work From Home Job

Ups Technology Support Analyst - Work From Home Job

8/26/2023...

Join our team as a Work From Home UPS Technology Support Analyst. Troubleshoot technical issues, provide solutions, and assist UPS customers. Utilize your IT expertise to ensure seamless operations. Collaborate remotely with a dynamic team. Enjoy flexibility and the opportunity to contribute to a global leader. Apply now for a rewarding tech support role
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Technology Support Analyst - Remote
We?re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done? our innovative culture demands ?yes and how!? We are UPS. We are the United Problem Solvers.

About Technology Support at UPS Technology:
When you have a tech problem that seems insurmountable, we will be there to guide you to the finish line! Our people skills and ability to simplify technical terms and processes set us apart from the average I.T. worker. Our tech support teams are just as committed to helping fix your problems as we are to promoting technology literacy.

About this role:
The Technology Support Analyst will be responsible for building and extending evolving continuous delivery technology platforms with the goal of moving changes to production faster and safer, while ensuring operational best practices are supported. He/She will also be responsible for designing, implementing and maintaining production systems, including release management, automation, system maintenance, and configuration and use of source code management systems and code build systems.

The Technology Support Analyst provides users with support services for corporate standard technology products. He/She provides hardware and software planning, technical advice, and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities.

The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. He/She collaborates with Information Technology (I.T.) staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.

The individual must be willing to support UPS.com on a 24/7 rotating support basis. UPS.com is supported on site from 9:00a.m. ? 9:00p.m. EST and remotely by cell phone from 9:00p.m. ? 9:00a.m. EST.

Minimum Qualifications: ? Experience with Windows Operating Systems, Microsoft Office 365 (including Excel) ? Knowledge of Linux OS ? Familiarity with DevOps ? Technical Knowledge of Hardware and Software ? Technical Analyst ? Troubleshooting skills ? Documentation skills ? Excellent written and verbal communication skills ? Bachelor's degree in Computer Science or related discipline or the equivalent in education and work experience

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

If you think this role describes you, we would love to hear from you. Apply now to join our team

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