Vice President, Business Development - TaaS

Join Teleperformance?s Tech Revolution

Teleperformance is a global leader in innovation and technology solutions. With approximately ?10 billion in annual revenue and a workforce of 500,000 employees serving 170 countries, we are at the forefront of intelligent, digital-first solutions. We are growing out our Technology as a Service (TaaS) vertical presenting a unique opportunity for you to be... part of something special.

We Seek a True Hunter?someone Eager To Drive Business Expansion By Acquiring New Clients And Generating Revenue Growth For Our TaaS Solutions, With Access To a Range Of Tools And Resources To Help You Unleash Your Full Potential
? Create Innovative Solutions: Sell advanced tech services in areas like Contact Center as a Service (CCaaS), App Development, Intelligent Automation, and more, tailored to meet the needs of our clients.
? Global Reach: Expand your influence by selling across multiple regions, leveraging our established service hubs in Poland, Romania, Colombia, Egypt, India, and the Philippines, along with our global Cloud Campuses.
? Technology Leadership: Harness our expertise in AI, automation, cloud technologies, and cybersecurity to deliver transformative solutions that empower businesses.

As a globally certified Great Place to Work in 72 countries, Teleperformance fosters a culture of diversity, equity, and inclusion. Join us in building this exciting new vertical and creating Teleperformance?s tech revolution.

Unlocking the Future with Technology Services

As Part Of Teleperformance?s New Technology As a Service (TaaS) Vertical, We Offer a Suite Of Innovative, End-to-end Solutions Designed To Meet The Evolving Digital Needs Of Businesses. Building On Years Of Expertise In Technology-driven Solutions, This Venture Marks Our Evolution From a Global Leader In Customer Experience Management To a Provider Of Comprehensive Technology Services. Our Offerings Include
? Contact Center as a Service (CCaaS): Scalable, cloud-based contact center solutions with omnichannel capabilities, AI integration, and real-time analytics to enhance customer interactions.
? Conversational AI: AI-driven chatbots, voice assistants, and NLP solutions, delivering seamless, intelligent customer engagement.
? App Development: Custom application and product development services designed to enhance operational efficiency and drive innovation.
? Intelligent Automation: Robotic Process Automation (RPA), AI, and machine learning solutions that streamline workflows and optimize business processes.
? Cloud Services: Comprehensive cloud solutions, including readiness assessments, migration, infrastructure management, and tailored cloud optimization services.
? Managed IT Infrastructure: End-to-end IT infrastructure management services, ensuring system optimization, security, and alignment with business objectives.
? IT Service Management (ITSM): Streamlined service delivery through Incident, Change, and Problem Management, ensuring seamless IT operations.
? ServiceNow: Customizable workflows for IT Service Management (ITSM), Customer Service Management (CSM), and IT Operations Management (ITOM), powered by AI and automation.
? InfoSec Services: Advanced cybersecurity solutions, including Managed Detection & Response (MDR) and proprietary security tools like TP Protect, safeguarding digital ecosystems.

The Responsibilities
? Create a sales strategy aligned with Teleperformance?s global framework, driving growth for our TaaS solutions while complementing existing efforts.
? Formulate detailed business plans with clear goals, actions, and success metrics to exceed objectives in areas like CCaaS, Conversational AI, Cloud, Automation, and IT Services.
? Oversee the full sales cycle, from lead generation to contract negotiation, ensuring alignment with leadership and client needs.
? Align strategies with Teleperformance?s 'Employer of Choice' positioning to attract clients who value people-first services.
? Use personal networks to unlock new markets and drive growth in regions including Poland, Romania, Colombia, Egypt, India, and the Philippines.
? Work with the Bid/Proposal team to craft compelling presentations and proposals tailored to client needs across technology offerings.
? Drive negotiations with clients, securing favorable terms and fostering long-term partnerships.
? Build and maintain strong relationships with new clients, ensuring successful delivery and long-term satisfaction.
? Promote Teleperformance?s values and ethical practices, fostering a positive work environment that attracts top talent.
? Organize virtual and physical site visits to showcase our global capabilities and technology services.
? Assist U.S. sales teams in developing unique selling propositions and positioning TaaS solutions effectively.
? Manage Salesforce to track sales activities and business development efforts.
? Focus on personal sales performance, client acquisition, and closing large deals while collaborating globally.

The First-Year Objectives
? In the first year, this individual will focus on acquiring key clients across various industries.
? The role will focus on implementing proactive demand-generation strategies to identify business opportunities and build strong relationships with C-suite executives and key stakeholders.
? Collaboration with market development and solutions teams will be essential to create a steady pipeline of qualified leads, ensuring that at least 60% progress to opportunities.
? Additionally, this individual will focus on educating clients on Teleperformance's innovation solutions, contributing to positive feedback on our service offerings.

The Qualifications
? 10+ years of experience in business development, sales, or a related field, in technology services or outsourcing, with at least 5 years in business development focused on large-scale technology solutions.
? Strong understanding of IT services and solutions, including Cloud, Automation, AI, App Development, and Managed Services.
? Demonstrated ability to hunt for new business, penetrate new markets, and close large enterprise deals.
? Proven experience working with global teams and selling services across multiple geographies, especially in markets where our service hubs are located.
? Exceptional interpersonal, negotiation, and communication skills to influence and inspire both internal and external stakeholders.
? Extensive experience selling to C-level executives and other high-level decision-makers.
? Proficient in sales strategy development, customer relationship management, and market analysis.
? Ability to understand market needs and collaborate with solution teams to create innovative industry solutions.
? Bachelor's degree in business, technology, or a related field; an MBA or relevant advanced degree is a plus.

Pre-Employment Screenings

In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions.

Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences

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