Virtual Assistant l Airbnb l Administrative l Spanish Speaker ? Contract to Hire

Remote, USA Full-time Posted 2025-03-08

Guest Communication: Handle inquiries, bookings, and guest support through various platforms, ensuring timely and professional responses.
Reservation Management: Oversee booking calendars, coordinate check-ins and check-outs, and manage cancellations and modifications.
Property Coordination: Work with cleaners, maintenance personnel, and other service providers to ensure properties are guest-ready.
Review Management: Monitor and respond to guest reviews, maintaining a high standard of guest satisfaction.
Listing Optimization: Assist in creating and updating property listings, ensuring they are optimized for visibility and bookings.
Administrative Support: Perform various administrative tasks to support the management team.
Hospitality and/or Adminstrative Experience: Direct experience with Airbnb or short-term rental management is highly preferred.
Communication Skills: English and Spanish is required. Excellent verbal and written communication skills.
Organization Skills: the ideal candidate must be very organized
Comfortable using Airbnb, VRBO, and other booking platforms.
Hospitable: Our CMS for managing properties.
PriceLabs: For dynamic pricing management.
Breezeway: For cleaning management.
WhatsApp: For team communication.
Zoom: For team communication.
Availability: Full-time availability with flexibility to handle urgent matters as they arise.
Organizational Skills: Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Problem-Solving Skills: Ability to handle guest issues and operational challenges calmly and efficiently.