Virtual Customer Support - Entry Level

Job Title: Virtual Customer Support - Entry Level
Location: Remote

Key Responsibilities:
• Provide exceptional customer service via phone, email, and live chat, addressing client inquiries and resolving issues promptly.
• Assist clients with travel bookings, including flights, hotels, car rentals, and special requests.
• Maintain accurate records of client preferences, travel plans, and itineraries.
• Coordinate scheduling for travel consultations and manage the calendar for the agency.
• Process payments, issue invoices, and track client accounts.
• Support the agency with administrative tasks such as data entry, filing, and maintaining internal databases.
• Research travel destinations, accommodations, and activities to support clients? needs.
• Work closely with the travel agents and management to ensure seamless operations.

Qualifications:
• Previous experience in customer service, administrative roles, or the travel industry preferred.
• Strong organizational skills with an ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with travel booking software is a plus.
• Self-motivated, reliable, and capable of working independently in a remote environment.
• A passion for travel and helping others plan their perfect getaway.

Benefits:
• Flexible remote work schedule, offering work-life balance.
• Competitive salary with opportunities for performance-based bonuses.
• Paid time off (PTO) and holiday pay.
• Access to exclusive travel discounts and perks.
• Professional development opportunities and ongoing training.
• A supportive and collaborative team culture.

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