Virtual Office Assistant Needed (Entry Level)

Job Title:Virtual Office Assistant Needed (Entry Level)

Location:Remote (Work from Home...

Company:Elevation Consulting Group

Key Responsibilities:

Data Entry:
? Accurately enter and maintain client data, booking details, and travel information into relevant systems and databases
? Regularly update and verify data to ensure accuracy and completeness
? Generate and manage reports related to bookings, customer interactions, and travel statistics

Travel Booking:
? Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities
? Provide expert advice on destinations, travel packages, and travel-related services
? Manage and update booking information, ensuring accuracy and alignment with client preferences
? Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience

Customer Service:
? Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy
? Assist clients with changes, cancellations, and modifications to their travel plans
? Follow up with clients to ensure satisfaction and gather feedback on their travel experiences

Scheduling Duties:
? Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members
? Maintain organized schedules and ensure timely execution of travel plans and related tasks
? Prepare and manage itineraries, confirmations, and travel documents

Qualifications: ? Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems ? Excellent communication skills, both written and verbal, with a customer-centric approach ? Proficiency in using travel booking systems, CRM software, and other relevant tools ? Strong organizational skills with the ability to manage multiple tasks and prioritize effectively ? Detail-oriented with a high level of accuracy in handling bookings and scheduling ? Ability to work independently in a remote environment, demonstrating self-motivation and accountability ? Flexibility to adapt to changing priorities and handle unexpected issues with professionalism

What We Offer:
? Competitive Salary:Attractive base salary with performance-based incentives
? Flexible Work Hours:Set your own schedule within a framework that supports work-life balance
? Remote Work:Enjoy the convenience and flexibility of working from home
? Professional Development:Opportunities for ongoing training and career growth within the travel industry
? Travel Discounts:Exclusive discounts and perks on travel bookings for you and your immediate family
? Health and Wellness:Comprehensive health insurance plans, including dental and vision coverage
? Retirement Plan:401(k) plan with company match to help you plan for your future
? Paid Time Off:Generous paid time off, including vacation days and sick leave
? Employee Assistance Program:Access to resources and support for personal and professional development
? Tech and Equipment Stipend:Reimbursement for home office setup and internet expenses
? Team Building:Virtual team events and activities to foster a supportive and collaborative work environment

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