WFH Live Chat Support Representative

We are seeking a dedicated and customer-focused individual to join our team as a Live Chat Support representative. In this role, you will be responsible for providing real-time assistance to customers through our online chat platform. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:

Respond to customer inquiries and provide support through live chat

Assist customers with product information, troubleshooting, and order processing

Resolve customer issues and complaints in a timely and professional manner

Escalate complex issues to the appropriate department for further assistance

Maintain accurate records of customer interactions and transactions

Requirements

1-2 years of experience in a customer-facing role, ideally in chat support or a similar environment.

Excellent written communication skills with a friendly and approachable tone.

Ability to multitask and manage multiple chat interactions effectively.

Strong analytical skills with a solutions-oriented mindset.

Previous experience with chat support tools or CRM software is advantageous.

Must have a reliable internet connection and a quiet workspace.

Detail-oriented with strong organizational skills.

Ability to work independently in a remote setting, while still being a collaborative team player.

Benefits

401(k) with employer match

Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network

Employer Health Savings Account (HSA) contribution for the high deductible health plan option

Dental and vision coverage

Primary caregiver 12-week paid leave

Generous vacation policy, plus holidays

One mental health day per quarter

Annual learning and development stipend

$100 monthly work-from-home stipend

Tele-mental health services through Headspace

OneMedical membership, including tele-health services

Personal health advocacy resources through HealthAdvocate

Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility

Access to the Axios ?Family Fund?, which was created to allow employees to request financial support when facing financial hardship or emergencies

Increased work flexibility for parents and caretakers

Virtual company-sponsored social events

A strong and positive work environment

A commitment to an open, inclusive, and diverse work culture