Work-At-Home Call Center Representative (Full-Time)

Employer Industry: Business Process Outsourcing

Why Consider This Job Opportunity...
? Competitive salary with regular reviews and raises based on tenure and performance
? Opportunities for career advancement into roles such as Supervisor, Trainer, and Operations Management
? Engaging and supportive work environment with a casual dress code
? Incentives including monetary rewards and prizes such as electronics and trips
? Medical, Dental, and Vision coverage options available after 30 days of employment
? Paid time off and holidays included in the benefits package

What To Expect (Job Responsibilities)
? Handle inbound customer inquiries and troubleshoot basic technical issues
? Utilize systems and technology for effective account management
? Identify sales opportunities and apply sales techniques to enhance customer experience
? Escalate customer dissatisfaction to the managerial team as needed
? Ensure first call resolution through effective problem-solving and call handling

What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Ability to type swiftly and accurately (20+ words per minute)
? Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
? Previous experience in customer service or support roles
? Strong problem-solving and conflict resolution skills
? Ability to thrive in a fast-paced environment with change and ambiguity
? Proven ability to build relationships with team members and customers
? Highly motivated and energetic demeanor

#BusinessProcessOutsourcing #CustomerService #CareerAdvancement #CompetitiveCompensation #Incentives

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