Work-at-Home Customer Service Representative Job Openings (Full-Time)

Employer Industry: Business Process Outsourcing

Why Consider This Job Opportunity
? Competitive base pay with regular reviews and raises based on tenure and performance
? Opportunity for advancement within the organization
? Fun and engaging work environment with a casual dress code
? Paid time off and paid holidays, along with training opportunities
? Daily, weekly, and monthly incentives including monetary rewards and prizes
? MCI provides equipment for remote work, requiring only a home broadband connection

What To Expect (Job Responsibilities)
? Listen to customers, understand their needs, and resolve customer issues
? Utilize systems and technology to complete account management tasks
? Recognize sales opportunities and apply sales skills to upgrade services
? Explain and position products and processes with customers
? Ensure first call resolution through effective problem-solving and call handling

What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Ability to type swiftly and accurately (20+ words a minute)
? Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
? Previous experience in customer service or call center environments
? Strong aptitude for conflict resolution, problem-solving, and negotiation
? Ability to thrive in a fast-paced environment with changing circumstances
? Experience working with remote teams or in a remote capacity

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerOpportunities #CompetitiveCompensation

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