Toyota Remote Service Coordinator - Houston

Employer Industry: Automotive RetailWhy Consider this Job Opportunity...
• Salary up to $15 per hour plus overtime
• Up to $950 Monthly Performance Bonus
• $80 Monthly Technology Allowance
• $300, $500, or $800 Employment Referral Bonus depending on position
• $100 Vehicle Referral Bonus
• Annual Reviews and performance-based Pay Increases

What to Expect (Job Responsibilities):
• Answer 100 or more inbound customer calls per day
• Schedule 50 or more service appointments per day for customers who need mechanical Maintenance and Repair
• Respond to Vehicle Status, Service Pricing, Warranty, Roadside Assistance, Complaints, or other Automotive inquiries
• Direct non-service appointment calls to the appropriate Dealership personnel
• Utilize multiple computer programs to reference dealership information, customer profiles, and manufacturer guidelines

What is Required (Qualifications):
• Available to work Monday - Friday and Rotating Saturdays
• Must live in the greater Houston metropolitan area
• Must have at least 6 months recent customer service experience
• High-speed internet connection of > 20 mbps Upload and > 20 mbps Download
• Quiet home office suitable for remote call center, customer service work

How to Stand Out (Preferred Qualifications):
• Excellent verbal & written communication skills
• Bilingual fluency in English and Spanish
• Familiar with automotive terminology and vehicle components
• Capable of delivering quality results at all times
• Excellent customer service and complaint resolution abilities

At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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