Remote Customer Support Assistant

Job Description:

Amazon.com is seeking a Remote Customer Support Assistant to join our team in Phoenix, Arizona. This full-time, entry-level position requires at least 1 year of experience in a customer service or support role. The ideal candidate will be adaptable, passionate, and possess strong analytical and project management skills...

Responsibilities: 1. Provide customer support via phone, email, and chat. 2. Assist customers with inquiries, issues, and escalations. 3. Analyze customer feedback and trends to improve processes. 4. Collaborate with cross-functional teams to resolve customer issues. 5. Project manage customer support initiatives and improvements. 6. Maintain accurate records of customer interactions and transactions. 7. Uphold company policies and procedures while delivering exceptional customer service. 8. Participate in training and development programs to enhance skills and knowledge. 9. Contribute to a positive and inclusive working environment. 10. Perform other duties as assigned by supervisor.

Requirements: 1. High school diploma or equivalent. 2. 1 year of experience in a customer service or support role. 3. Strong communication and problem-solving skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and CRM software. 6. Adaptable and passionate about customer service. 7. Ability to analyze data and prioritize tasks effectively. 8. Project management experience is a plus.

Benefits:
1. Visa sponsorship for qualified candidates.
2. Company-provided equipment for remote work.
3. Employee discounts on Amazon products and services.
4. Opportunities for growth and advancement within the company.
5. A supportive working environment that values inclusivity and mentorship.

Equal Opportunity Statement:
Amazon.com is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status recognized by applicable laws.

Deadline to Apply: August 22, 2024

Join our team at Amazon.com and help us deliver exceptional customer support to our valued customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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