Remote Customer Service Representative

Overview

We pride ourselves on being an equal-opportunity workplace, dedicated to fostering a diverse and inclusive environment for all employees. As a Remote Customer Service Representative, you?ll play a crucial role in delivering exceptional service to our valued customers. Your primary responsibilities will include addressing inquiries, clarifying policy coverage, and providing support with... claim-related matters. We prioritize first contact resolution and aim for high customer satisfaction, all while maintaining adherence to operational standards.

Primary Responsibilities
? Handle a high volume of inbound calls (70-120 daily) in a professional manner.
? Engage with policyholders, providers, and other parties to address their needs effectively.
? Stay updated on policy information and procedures.
? Ensure timely and professional responses to inquiries via phone, email, or written correspondence.
? Meet department standards for call volume, average handling time, and time management.

Requirements
? 1+ years of experience in a high-volume contact center or similar role.
? High school diploma or equivalent.
? Strong communication skills, both verbal and written.
? Proficiency in basic computer functions and Microsoft Office.
? Ability to multitask and work under pressure.
? Reliable internet connection with minimum speed requirements.
? Quiet and professional workspace.
? Minimum typing speed of 30 words per minute.

Location
? Work From Home (Nationwide excluding certain locations).

Training
? Duration: 2-3 weeks.
? Schedule: Monday-Friday, 8am-4:30pm CST.
? Availability: Flexible between 7:30 am - 6:30 pm CST.

Post-Training Schedule
? 40-hour workweek, Monday-Friday.
? No weekend shifts unless overtime is required.
? Full-time positions only.

Equipment
? Smartphone (for VPN access).
? All other necessary equipment provided by the company.

About Us

We are a full-service staffing agency dedicated to connecting talented individuals with exceptional workplaces. Since 1997, our mission has been to build lasting relationships with both our employees and clients, striving for mutual success and fulfillment.

Employment Type: Full-Time

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