Remote Customer Service Agent – Part-Time

Job Summary

Job Type: Part-Time

Salary: $15 – $20 per hour

Working Hours: Under 4 hours per day

Company: American Express

Location: Remote

Flexible Schedule: Yes

Benefits: Health, Dental, Paid Training, Paid Vacations

Job Description

American Express is seeking dedicated and proactive Remote Customer Service Agents to join our team on a part-time basis. As a Remote Customer Service Agent, you will be responsible for delivering exceptional customer service, resolving inquiries, and providing support to our customers from the comfort of your own home. This role offers the flexibility to work under 4 hours per day, making it an excellent opportunity for those seeking a work-life balance. With a competitive hourly wage and a comprehensive benefits package, you can grow your career with a globally recognized company right from your location.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Provide information about products and services, resolve issues, and offer solutions to customers.


• Maintain a positive, empathetic, and professional attitude toward customers at all times.


• Document customer interactions and transactions, recording details of inquiries, complaints, and comments.


• Follow up with customers to ensure their issues are resolved to their satisfaction.


• Collaborate with team members and other departments to provide comprehensive customer support.


• Stay updated on product knowledge, company policies, and procedures to provide accurate information.

Minimum Requirements

• High school diploma or equivalent.


• Proven customer service experience, preferably in a remote setting.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and attention to detail.


• Ability to work independently and manage time effectively.


• Proficiency in using computers and navigating various systems and software.


• Reliable internet connection and a quiet workspace.

Educational Qualifications

• High school diploma or equivalent required.


• Additional coursework or certifications in customer service or related fields are a plus.

Experience

• 1-2 years of customer service experience, preferably in a remote role.


• Experience with CRM systems and customer service software is preferred.

Benefits

• Competitive hourly wage of $15 – $20 per hour.


• Health and dental insurance.


• Paid training programs to help you succeed in your role.


• Paid vacations and holidays.


• Flexible schedule allowing a great work-life balance.


• Opportunities for career growth and advancement within the company.

Company Overview

American Express is a globally recognized financial services company dedicated to providing exceptional customer experiences. Our mission is to deliver innovative products and services that meet the evolving needs of our customers. With a commitment to excellence and a focus on customer satisfaction, we strive to create positive interactions and lasting relationships. Join our dynamic team and be a part of a company that values its employees and offers opportunities for growth and development.

If you are passionate about helping others and are looking for a flexible and rewarding part-time role, apply now to become a Remote Customer Service Agent with American Express!

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