Billing Customer Care Specialist II

Employer Industry: Telecommunications

Why consider this job opportunity...
• Competitive compensation and comprehensive benefits package
• Opportunity for career advancement and growth within the organization
• Flexible work environment with options for remote, hybrid, or office-based roles
• Comprehensive wellness programs promoting physical, emotional, and financial health
• Recognized as a Top Workplace, fostering a supportive and inclusive culture
• Engage in a mission-driven role contributing to the enhancement of internet accessibility

What to Expect (Job Responsibilities):
• Research and respond to complex customer billing disputes
• Collaborate with internal departments to gather information and validate customer disputes
• Provide timely acknowledgments and updates to customers regarding dispute status
• Process and input incoming customer disputes into the ticketing system as needed
• Actively participate in team meetings and meetings with customers and account management teams

What is Required (Qualifications):
• At least two years of similar work experience
• Proficient in Microsoft Office Suite
• High attention to detail and strong organizational skills
• Excellent interpersonal and communication skills, both oral and written
• Ability to learn complex systems and convey that knowledge to others

How to Stand Out (Preferred Qualifications):
• Bachelor's degree in finance, accounting, business, or related field
• Experience in the telecommunications industry

#Telecommunications #CustomerService #CareerOpportunity #FlexibleWork #TopWorkplace

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