Calibration Center Customer Service Rep

Remote, USA Full-time Posted 2025-03-08

Job Details

Description

Essential Job Duties:
? Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as scheduling of calibrations for vehicles and post calibration billing.
? Call center functions to provide quality customer service.
? Ensure the company establishes and maintains constant communication with customers.
? Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
? Generate sales/buys from online leads.
? Knowledgeable on different types of ADAS systems and calibrations.
? Assume other duties as assigned.

Education & Experience
? High school degree or equivalent.

Preferred Qualifications
? Call Center Customer service experience
? Bi-Lingual, English & Spanish.
? 2+ years of college

Knowledge/Skills/Abilities
? Must have good written and verbal communication skills.
? Must have good customer relations skills.
? Ability to work well with others.
? Must have the ability to work under conditions of frequent interruptions.
? Be attentive to details.

Essential Physical Demands/Work Environment
? Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
? The employee must occasionally lift and/or move up to 50 lbs.
? Be willing to learn and complete calibrations.

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Calibration Center Customer Service Rep

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