Call Center Representative - Healthcare - Remote DFW

Employer Industry: Healthcare Services

Why Consider this Job Opportunity...
• Salary up to $36,200
• Opportunity for career advancement and growth within the organization
• Remote work from home
• Full-time position with benefits starting on the first day of employment
• Support for professional development and educational assistance

What to Expect (Job Responsibilities):
• Answer telephones and respond to basic customer questions using established methods provided in training
• Forward calls to appropriate personnel
• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Solve client problems, update account history, and follow up with clients to confirm resolution
• Adhere to client's SLAs, meet production targets, and collaborate with team members, management, and clients

What is Required (Qualifications):
• Two (2) or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software, and Microsoft Office applications
• Strong problem-solving skills and customer service skills with an emphasis on written and oral communication
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

How to Stand Out (Preferred Qualifications):
• Experience in a healthcare-related customer service role
• Strong technical skills and proficiency in additional software applications

#HealthcareServices #RemoteWork #CareerDevelopment #CustomerService #ProfessionalGrowth

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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