Chat Specialist (CS)

About the position
Gubagoo, an affiliate of Reynolds and Reynolds, is seeking an Inbound Chat Specialist to engage in online conversations with customers, representing automotive dealer clients. The primary goal is to convert these conversations into leads that help clients generate revenue. The role is set in a relaxed yet professional environment, ideal for individuals who value great customer service and enjoy working with technology.
Responsibilities
? Handle a wide variety of customer inquiries via online chat
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? Provide accurate information about the products and services via online chat
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? Narrow down on appointment information to schedule appointments
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? Capture customer contact information for lead generation and client review
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? Summarize interactions based on customer needs for client review
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? Develop and maintain a knowledge base of the evolving products and services
Requirements
? Previous experience in retail customer service or the automotive industry preferred but not necessary
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? Basic internet and window based computer skills
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? Strong ability to multitask is preferred, gaming experience is helpful
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? Positive and professional demeanor
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? Excellent written and verbal communication skills
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? Ability to adapt to change and enjoy a quick paced work environment
Nice-to-haves
Benefits
? Medical insurance
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? Dental insurance
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? Vision insurance
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? Life insurance
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? Company contributions to HSA
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? 6% match on 401(k)
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? Paid time off
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? Onsite dining facility offering complimentary breakfast and lunch
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? Fitness center
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? Onsite medical center
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? Sports and social leagues
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? Volunteering initiatives through Associate Foundation