Chat Support Assistant

Job Description:

We are looking for a confident and dedicated Chat Support Assistant to join our team at Disney in Columbus, Ohio. As an Associate Level Chat Support Assistant, you will be responsible for providing exceptional customer service through chat support to our valued customers...

Responsibilities: 1. Responding to customer inquiries and concerns via chat in a timely and professional manner. 2. Troubleshooting technical issues and providing solutions to customers. 3. Escalating complex issues to the appropriate department for resolution. 4. Maintaining accurate and detailed records of customer interactions. 5. Collaborating with team members to improve processes and enhance customer satisfaction. 6. Ensuring quality and consistency in all customer interactions.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Strong communication skills, both written and verbal. 3. Excellent analysis and strategic planning skills. 4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Proficient in Microsoft Office and customer service software. 6. A positive attitude and a willingness to go above and beyond for our customers.

Benefits:
1. Medical coverage
2. Dental insurance
3. Training & professional development opportunities

Working Environment:
At Disney, we thrive in an energetic and rapidly evolving work setting where passion and creativity are encouraged.

Deadline to Apply:
August 21, 2024

We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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