Chat Support Representative - Remote Work

? *Job Title: Chat Support Representative - Remote Work**
? *Company:** CSX
? *Location:** Columbus, Ohio, US...
? *Job Type:** Part-Time
? *Seniority Level:** Associate Level
? *Years of Experience Required:** 3

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? *Job Description:**

CSX is seeking a dedicated and energetic Chat Support Representative to join our dynamic team. This remote position offers an opportunity to support our customers by providing exceptional service through online chat interactions. The ideal candidate will possess a strong work ethic, the ability to thrive in a collaborative environment, and a genuine desire to assist individuals and solve their concerns efficiently.

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? *Key Responsibilities:**

• **Customer Engagement:** Efficiently respond to customer inquiries received through chat channels, providing timely and accurate information regarding services, policies, and operational procedures.

• **Issue Resolution:** Identify and investigate customer issues, troubleshooting problems and offering suitable solutions while ensuring a positive customer experience.

• **Documentation:** Maintain detailed records of customer interactions, including inquiries and resolutions, within our customer relationship management (CRM) system to facilitate follow-ups and monitor trends.

• **Collaboration:** Work collaboratively with team members and other departments to resolve customer issues and enhance overall service delivery; actively participate in team meetings and brainstorming sessions.

• **Product Knowledge:** Stay informed on current CSX products, services, and updates to provide accurate information and support to customers.

• **Self-Management:** Plan and manage workload efficiently to meet service level agreements (SLAs), adjusting strategies as necessary to handle peak periods or customer escalations.

• **Feedback Implementation:** Actively seek feedback from customers and colleagues to identify areas for improvement in customer service processes; propose actionable solutions to enhance service quality.

• **Training and Development:** Engage in continuous learning and professional development to improve skills and remain current with industry trends and best practices.

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? *Requirements:**

• **Experience:** Minimum of 3 years of experience in a customer support role, preferably in a chat support environment. Experience in a remote work setting is a plus.

• **Technical Skills:** Proficiency with chat support platforms, CRM software, and Microsoft Office Suite; ability to quickly learn new software and tools.

• **Personality Traits:** We are looking for hardworking and energetic individuals who take initiative and are committed to delivering high-quality service.

• **Soft Skills:**
• **Planning:** Strong organizational skills with the ability to prioritize tasks effectively.
• **Teamwork:** Excellent interpersonal skills, demonstrating the ability to work well within a team while also possessing the independence to handle tasks on your own.

• **Communication Skills:** Outstanding verbal and written communication skills with a keen eye for detail, ensuring clarity and professionalism in all messages.

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? *Benefits:**

• Competitive Profit Sharing
• Disability Insurance
• Visa Sponsorship
• Flexible work hours reflecting a strong work-life balance

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? *Working Environment:**

At CSX, we pride ourselves on creating an inclusive and empowering work environment. We encourage autonomy and independence, trusting our employees to excel in their roles and make meaningful contributions to our success.

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? *Application Deadline:** Please submit your application by October 2, 2024.? *Equal Opportunity Statement:**

CSX is an equal opportunity employer, committed to promoting diversity and inclusion within our workforce. We celebrate the unique contributions of all employees and are dedicated to creating an equitable work environment for everyone.

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By joining CSX as a Chat Support Representative, you will play a vital role in ensuring customer satisfaction and continuous improvement in our services. If you are seeking a part-time position that offers flexibility and the opportunity to grow, we encourage you to apply!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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