Client Support Representative - Remote Work

? *Job Title:** Client Support Representative - Remote Work
? *Company:** Sonic Automotive
? *Location:** New York City, New York, US...
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 4
? *Introduction:**

Sonic Automotive is seeking a dedicated and resourceful Client Support Representative to join our dynamic team in a remote capacity. As a key player in our customer support operations, you will contribute to ensuring client satisfaction and building lasting relationships with our customers. This part-time position is perfect for someone who thrives in a flexible working environment and possesses a knack for problem-solving and effective communication. ? *Key Responsibilities:**

• **Client Interaction:** Engage with clients through various communication channels (phone, email, chat) to address inquiries, provide information, and resolve issues related to our automotive services.

• **Problem Resolution:** Analyze client concerns to identify root causes and develop effective solutions, ensuring that client issues are resolved in a timely and satisfactory manner.

• **Relationship Management:** Build and maintain strong relationships with clients, understanding their needs and preferences to provide tailored support and enhance their experience with Sonic Automotive.

• **Collaboration:** Work closely with internal teams, including sales, operations, and technical support, to ensure a coordinated approach to client support and to escalate issues as needed.

• **Documentation:** Maintain accurate records of client interactions, issues, and resolutions in our customer relationship management (CRM) system, ensuring all information is up-to-date and accessible to relevant team members.

• **Feedback Loop:** Actively gather client feedback and communicate insights to management to inform product and service improvements.

• **Continual Learning:** Stay informed about our products and services, industry trends, and competitor offerings to provide the most accurate and relevant information to clients.

• **Negotiation Support:** Assist clients in understanding service agreements and any other contractual obligations, facilitating negotiations where necessary to ensure mutual satisfaction.
? *Requirements:**

• **Experience:** Minimum of 4 years of experience in a client support role, preferably within the automotive or related industry.
• **Education:** Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• **Technical Skills:** Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
? *Personality Traits:**

• **Resourceful:** Ability to troubleshoot and find solutions independently and efficiently.
• **Adaptable:** Flexible in handling changing priorities and tasks in a fast-paced environment.
? *Soft Skills:**

• **Cooperation:** Strong team player with a collaborative approach to problem-solving and teamwork.
• **Negotiation:** Excellent interpersonal skills with the ability to negotiate effectively and manage client expectations.
? *Benefits:**

• Disability insurance
• Paid Time Off (PTO)
• Visa sponsorship opportunities
? *Working Environment:**

At Sonic Automotive, we foster a collaborative culture where building strong relationships with colleagues, clients, and partners is paramount. We believe that a supportive environment not only enhances productivity but also enriches personal and professional growth.
? *Application Deadline:**

Please submit your application by **October 25, 2024**.
? *Equal Opportunity Statement:**

Sonic Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Client Support Representative - Remote Work posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs

Apply Job!