Consumer Support Specialist

Job Summary

Job Type: Full-time

Salary: Competitive Salary

Working Hours: 40 hours/week

Company: Amazon Inc.

Location: Washington State

Benefits: Health, Dental, Paid Training, Paid Vacations, and more

Job Description

Amazon Inc. is seeking a dedicated and customer-focused Consumer Support Specialist to join our dynamic team in Washington State. The ideal candidate will be passionate about providing exceptional customer service and will have the ability to handle various customer inquiries and issues efficiently.

Requirements

• Excellent communication and interpersonal skills


• Problem-solving abilities and a positive attitude


• Proficiency in using computers and customer service software


• Ability to work in a fast-paced environment


• High school diploma or equivalent


• Prior experience in a customer service role is preferred but not required

Responsibilities

• Respond to customer inquiries via phone, email, and chat


• Provide accurate and timely information to customers


• Resolve customer issues and escalate complex cases to higher authorities if necessary


• Document customer interactions in the CRM system


• Maintain a high level of customer satisfaction

Benefits

• Comprehensive health and dental plans


• Generous paid vacation and paid training programs


• Opportunities for career advancement


• Employee discount on Amazon products

Educational Qualifications

High school diploma or equivalent. A college degree in a related field is a plus.

Experience

Previous experience in a customer service role is preferred but not necessary as we provide comprehensive training.

Company Overview

Amazon Inc. is a global leader in e-commerce and cloud computing, known for its commitment to customer satisfaction and innovation. We are dedicated to making the world a better place for our customers, employees, and communities.

Why Join Amazon?

At Amazon, we value our employees and offer a dynamic work environment where you can grow your skills and advance your career. We believe in investing in our team members through comprehensive training, competitive salaries, and a wide range of benefits.

Equal Opportunity Employer Statement

Amazon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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