Customer Care Manager

Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving... industry. Job Summary This person ensures their assigned department is well staffed and provisioned, adheres to quality and service standards, and helps businesses accomplish its goals. This person hires and trains employees, helps develop and implement business strategies, and performs a variety of other tasks to ensure the business is thriving. Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Delegating responsibilities and supervising business operations. Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business objectives. Maintaining a clean, tidy business, ensuring that signage and displays are professional. Generating reports and presenting information to upper-level managers or other departments. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall success of the business. QUALIFICATIONS: Bachelor?s degree in Business Management or related field, or in lieu of experience. Strong understanding of business management, financial, and leadership principles. Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills. Time and project management skills. Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies. Commitment to providing exceptional service to customers and support to staff members. About Us Since 1971, AmeriLife has served the needs of its clients. Today, we are a national leader in the development, marketing and distribution of annuity, life and health insurance solutions, with more than 1,000 associates across the country. AmeriLife partners with leading carriers to support consumers? financial-wellness goals. Our Mission AmeriLife offers insurance and retirement solutions to provide peace of mind and help people live longer, healthier lives. Our Values AmeriLife practices five core values at all levels of the organization: Honesty ? We deal truthfully with all of our clients Integrity ? We always do what is right for our clients Accountability ? We put our clients? needs first by taking take ownership of our actions Excellence ? We do more than our jobs by going the extra mile for our clients Courage ? We stand up for what is right