Customer Service Agent - Remote

Customer Service Agent English Speaking REMOTE

Job Type: Full Time ? Work from Home...

Hours: Vary from 8:00 am -8:00 pm (Open availability)

Salary: $14.00

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Job Duties / Responsibilities / Essential Functions:

Receive English inbound calls

Place outbound calls to existing English clients and customers

Answer questions from English customers and forward messages to clients

Meet Quality Assurance requirements and other key performance metrics

Maintaining a working knowledge of company products, services, and promotions for our clients

Required Knowledge /Skills / Abilities / Qualifications:

Excellent interpersonal, written, and oral communication skills

Flexible availability

English candidate required for this position

Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced professional working environment

Ability to learn and navigate new software quickly

Goal-oriented with professional work ethics

Basic knowledge of Microsoft Office

Leadership skills

Reliable transportation

Previous Customer Service experience

Customer Service: 1 year (Preferred)

WAH Requirements:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)

Hard-wired high-speed internet connection (ethernet cable)

USB-connected Headset

Webcam

A quiet dedicated place to work free from distractions including pets and children

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