Customer Service Coordinator

**Job Summary**

**Job Type:** Full-time

**Salary:** Competitive, based on experience

**Working Hours:** 9 AM – 5 PM, Monday to Friday

**Company:** Amazon Inc.

**Location:** California

**Benefits:** Health, Dental, Paid Training, Paid Vacations, 401(k) Plan, Employee Discounts

**Description**

Amazon Inc. is seeking a dedicated and proactive Customer Service Coordinator to join our dynamic team in California. The ideal candidate will exhibit exceptional problem-solving skills, a passion for customer service, and the ability to thrive in a fast-paced environment. This role involves coordinating and managing customer service activities to ensure our customers receive world-class service.

Requirements

– High school diploma or equivalent; Bachelor’s degree preferred

– Minimum of 2 years of experience in a customer service role

– Strong communication and interpersonal skills

– Proficiency in Microsoft Office Suite and CRM systems

– Ability to multitask and manage time effectively

– Problem-solving skills and attention to detail

Responsibilities

– Coordinate day-to-day customer service operations

– Assist customers with inquiries, orders, and complaints via phone, email, and chat

– Monitor and analyze customer service metrics to ensure service excellence

– Train new customer service representatives

– Develop and update customer service protocols and procedures

– Collaborate with other departments to resolve customer issues

– Maintain accurate records of customer interactions and transactions

Benefits

– Comprehensive Health and Dental Insurance

– Paid Training Programs

– Generous Paid Vacations and Holidays

– 401(k) Retirement Plan with Company Match

– Exclusive Employee Discounts on Amazon Products

Educational Qualifications

– High school diploma or equivalent required

– Bachelor’s degree in Business, Communications, or related field preferred

Experience

– Minimum of 2 years of customer service experience

– Experience in a supervisory or coordinator role is a plus

Company Overview

Amazon Inc. is a global leader in e-commerce, cloud computing, and artificial intelligence. Since its inception, Amazon has been committed to customer satisfaction and innovation. Our mission is to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. With over a million employees worldwide, Amazon offers an inclusive and dynamic work environment that fosters professional growth.

Why Join Amazon?

At Amazon, we believe in the power of customer focus, innovation, and continuous improvement. As a Customer Service Coordinator, you will play a vital role in maintaining our high standards of customer satisfaction. You will have the opportunity to work with a talented team, engage in meaningful projects, and develop your career in a supportive environment.

Equal Opportunity Employer Statement

Amazon is an Equal Opportunity-Affirmative Action Employer ?inority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. We are committed to creating a diverse and inclusive workplace and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.

Apply today and become a part of the Amazon family!

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