Customer Service / Data Entry Clerk

Customer Service / Data Entry Clerk

Are you passionate about making a positive difference and find it rewarding to help customers? Do you have a talent for understanding customer's unique needs and finding a solution? If so, apply today...

Do you have a passion for the automotive industry?

PerTronix Performance Brands houses the automotive aftermarket's top shelf manufacturers of performance products including PerTronix Ignition Products, Taylor Cable, Aeromotive Fuel Systems, JBA Performance Exhaust, Doug's Headers, Patriot Exhaust, Compu-Fire, and Spyke. From ignition products to exhaust systems for Hot Rods, Custom and Muscle Cars to late model cars, trucks, and motorcycles to complete fuel systems for street, strip, track, and offroad, PerTronix Performance Brands industry savvy and expertise provide the spark, horsepower, sound, fuel, and unrivaled performance for nostalgic to modern and race enthusiasts alike.

Title: Customer Service / Data Entry Clerk

Compensation: $18 - $21 / hour (Commensurate with experience)

Location: Lenexa, KS

Responsibilities:

Manage large amounts of incoming phone calls

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Requirements:

High school diploma or GED.

Good organizational skills.

Attention to detail.

Good written and verbal communication.

Work Hours and Benefits

Monday thru Friday

10am - 7pm - onsite (Lenexa location -NO Remote)

Market competitive medical insurance

Dental

Vision

Life Insurance

Disability Insurance

401K Safe Harbor with a guaranteed 3%

Pertronix, LLC is proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status

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