Customer Service Representative/Administrative Support Remote

Remote, USA Full-time Posted 2025-05-04

We are currently seeking an organized, friendly, Customer Service Representative to join our team. This dual role is ideal for someone who thrives in both administrative support and customer-facing interactions.
Key Responsibilities :
? Administrative Support :
? Manage and maintain executives? or teams? schedules, appointments, and meetings.
? Handle correspondence, emails, and phone calls in a professional and timely manner.
? Prepare reports, presentations, and other documents as needed.
? Organize and maintain office files, records, and databases.
? Assist with basic bookkeeping and invoicing as necessary.
? Coordinate office supplies and ensure the office is well-organized and equipped.
? Customer Service :
? Respond promptly to customer inquiries via phone, email, and chat.
? Provide excellent service, ensuring customer satisfaction and addressing concerns or complaints in a professional manner.
? Process orders, returns, and exchanges.
? Maintain customer records and update information as needed.
? Help resolve any issues or concerns customers may have, offering solutions in a clear and friendly way.
? Follow up with customers to ensure their needs were met.
Remote
Skills:
Administrative Skills, Billing, Bookkeeping, Calendar Management, Customer Relations, Customer Satisfaction, Customer Support/Service, File Maintenance, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Returns Processing, Time Management, Track Customer Issues
About the Company:
A.W. Companies, Inc

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Customer Service Representative/Administrative Support Remote

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