Customer Service Representative/Dispatcher

Job Overview:

We are seeking a dedicated Customer Service Representative/Dispatcher to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. Part time, 16-24 hours, two to three 8 hour days per week to start with possibility of going to full time...

Duties:

?Answer the phone quickly and professionally, establishing customer rapport, and encouraging repeat business

?Evaluate customer calls/emails/texts and other inquiries and assign the best technician to each service appointment.

?Relay accurate information to technicians, ensuring proficient, quality customer experiences.

?Manage the whereabouts and needs of every technician in the field.

?Record the results of each service call and maintain lead tracking and call logs.

?Respond to customer requests, resolving issues and promoting Wired Electrical Contractors.

?Submit all Tesla forms

?Track and manage any warranty issues

?Update customers throughout the day on the technician's progress.

?Follow up on leads and unsold work from our technicians.

?Solicit customer feedback

?Schedule project inspections and communicate with Inspectors and homeowners

?Be familiar with our company, products, and services so many questions can be answered without consulting others.

?Take and deliver messages as appropriate. Ensure messages are received and follow up is appropriate.

?Alert managers quickly to significant customer issues.

?Maintain customer database and schedule

Qualifications:

?Proven track record in customer service.

?IT competent; good typist and proficient with phone systems.

?Highly organized with exceptional follow-through abilities.

?Strong verbal and written communications.

?Ability to build trust and defuse conflict.

?Highly motivated, flexible with a great attitude

?Must live near the Marlborough/Hudson area for occasional meetings.

If you meet the qualifications listed above and are passionate about delivering top-notch customer service, we encourage you to apply for this exciting opportunity.

Job Type: Part-time

Pay: $17.00 - $20.37 per hour

Expected hours: 16 ? 24 per week

Schedule:
? 8 hour shift
? No weekends

Experience:
? Dispatching: 1 year (Preferred)

Location:
? Middlesex County, MA (Required)

Work Location: Remote

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