Customer Service Representative (Remote)

WHAT YOU'LL DO
? Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats.
? Multitask while assisting customers...
? Maintain a high level of Customer Satisfaction and quality scores
? Educate customers on the use of our website and books
WHAT YOU'LL BRING
? Customer-centric attitude
? Critical thinking and problem-solving skills
? Excellent communication skills, both written and verbal
? Active listening skills
? 2+ years of call center experience
? 2+ years of online customer service chat experience
? Ability to multi-task, set priorities and manage time effectively
? Excellent Attendance
? Experience in the use and application of the most current technologies and products used in the industry
? Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats.
? Ability to set up and troubleshoot equipment, independently.
? A strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams.
? Ability to work autonomously in a goal-or-paced, self-motivated team environment
? Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems.
? Bring a positive and respectful attitude every day, while working independently and as a part of a team.

LOCATION

This is a fully remote, work-from-home position based in the state of Texas.

ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity.

WHY YOU'LL LOVE IT HERE
? $13.50 - $15.00 per hour (based on experience)
? Flexible scheduling
? Earn Paid Time Off at Accrual Rate of 15-days per year
? 6 Paid Holidays per calendar year
? Medical & Vision Insurance
? Dental Insurance
? 401(k) Retirement Plan with Employer Match
? Company paid STD/LTD
? Company paid Life Insurance
? Annual bonus incentive
? Professional development & growth opportunities
? Work with nice, fun people
? FREE BOOKS!
POSITION TYPE/EXPECTED HOURS

Full-time positions are available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning and afternoon hours. Weekend shift(s) are required for this position.

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