Customer Service Representative (Remote within CA)

Employer Industry: Healthcare Technology Services

Why consider this job opportunity...
• Salary up to $19.00 per hour
• Comprehensive health plans and paid time off
• Opportunities for career advancement and growth within the organization
• Supportive and collaborative work environment
• Work remotely with flexibility in scheduling
• Chance to make a positive impact on health outcomes nationwide

What to Expect (Job Responsibilities):
• Handle incoming calls and inquiries from customers, ensuring prompt and courteous responses
• Maintain a comprehensive understanding of internal policies and procedures to assist customers effectively
• Utilize automated systems for accurate data entry and information retrieval
• Investigate and resolve customer issues, escalating when necessary
• Document call details and maintain accurate records of interactions

What is Required (Qualifications):
• High School diploma or equivalent
• Minimum of 2+ years of customer service or telephone experience in a call center environment
• Proficient verbal and listening skills for professional customer interactions
• Effective PC skills, including proficiency in electronic mail and industry-standard applications
• Ability to multitask and remain calm under pressure in a fast-paced environment

How to Stand Out (Preferred Qualifications):
• Completion of medical terminology course(s)
• Knowledge of medical terminology and/or experience in the health insurance industry
• Bilingual proficiency in Spanish and English

#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #HealthOutcomes

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