Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift - Work From Home

Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift ? Work From Home

Managed Services Provider and Linux experience is required for this Customer Support Specialist, Need Linux and MSP Experience, 3rd Shift ? Work From Home opening.

We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.

Responsibilities:

? Provide technical support for customers via phone, ticket system or messenger.
? Provide support in a wide range of advanced Linux and AWS server management issues.
? Use critical thinking skills to identify and resolve technical problems.
? Maintain effective communication with internal and external channels.
? Provide short-term resolutions and develop preventative measures for the longer term.
? Monitor server alerts for any performance issues and address them appropriately.
? Help create internal documentation as well as customer facing knowledge base.
? Assist in onboarding, training and mentoring new team members.
? Keep up to date with relevant technologies.

Qualifications:

? 1+ years of experience in customer service/technical support via phone or ticketing system.
? Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
? Managed Services Provider (MSP) experience is required.
? Experience with troubleshooting in multi-user environments.
? Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
? General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
? Demonstration of independent thinking and decision-making abilities.
? Ability to multitask, adapt to changes quickly, and to prioritize work.
? Excellent communication, availability and interpersonal skills.
? Strong troubleshooting skills in a fast-paced environment.
? Open to 24/7 support environment.
? Availability to possibly working weekends.

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Customer Support Specialist, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Illinois Recruiters, IT Jobs, Illinois Recruiting
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