Customer Support Specialist - US Remote

Employer Industry: Data and Technology Services

Why consider this job opportunity...
• Eligible for a $1,500 Performance Bonus after completing 90 and 180 days of employment
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick leave, and 12 paid holidays
• Opportunity to work in a flexible environment: remote, hybrid, or in-office
• Recognized as a great place to work with awards for company culture and employee satisfaction

What to Expect (Job Responsibilities):
• Assist customers with credit-related memberships, services, and product offerings via inbound calls
• Educate consumers on credit bureau processes and guide them on requesting corrections
• Identify customer support needs and either assist directly or forward requests to the appropriate department
• Handle escalated customer issues with professionalism and care
• Stay updated on industry trends to provide informed support

What is Required (Qualifications):
• High School Diploma or GED
• At least one year of customer service experience
• Comfortable using a computer for various operations
• Ability to pass a criminal background check, employment verification, education verification, credit check, and drug screening
• Must have high-speed internet service (minimum 25 mbps download/5 mbps upload)

How to Stand Out (Preferred Qualifications):
• Experience interpreting and responding to customer requests effectively
• Familiarity with credit-related services and products
• Previous experience in a remote work environment
• Strong problem-solving skills and ability to handle escalated issues
• Ability to empathize with customers and understand their concerns

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