Dispatcher l (3rd Shift)

Why APPLY for a AAA Dispatcher l?
? Work from home.
? Equipment provided.
? 6 Paid Company Holidays plus two floating Holidays
? Paid virtual training.
? Company- wide Career mobility opportunities
? 3+ weeks of Paid Time Off in addition to paid Holidays
Work Schedule currently available : Full-time, 3rd Shift (12% shift differential). One weekend shift required (i.e. Saturday or Sunday) each week. All shifts start at 10:00 p.m. - 6:00 a.m. EST. Choice of work schedules.
Training requirement : (TBD) Monday - Friday (9:00 a.m. - 5:00 p.m. EST) for the first 3-5 weeks. Work schedule will begin after training is completed. Paid Training. All computer equipment provided by AAA Club Alliance. All hours listed are in Eastern Standard Time.
The Dispatch Center is open 7 days a week, 24 hours a day.
Dispatch Operations, Driver Support, Member Update, and Dispatch Case Worker Associates provide help in a contact center environment contacting service providers to assist AAA Members who are... in need of roadside assistance, respond to inquiries from AAA Members and service providers about the benefits of the AAA Membership products and resolve concerns in a timely manner. Do you have what it takes?
? This is a work from home position, candidates must live within our territory (?onnecticut ?elaware ?ndiana ?ansas ?entucky ?aryland ?ew Jersey ?hio ?klahoma ?ennsylvania ?outh Dakota ?irginia ?ashington, DC ?est Virginia)
? High School Diploma or equivalent and 1 year of external Dispatching/Customer Service experience.
? 1-2 years of Dispatching experience in a Call Center Environment.
? Salesforce experience (preferred)
? Reliable internet connection (no Wi-Fi or Satellite internet) must be able to hardwire into the router.
? Ability to work overtime as needed and holidays as scheduled.
What we can offer you:
? T he starting base compensation for this position is $12.58 to $24.14 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
? Shift differential for 2nd shift - 8%.
? 401(k) plan with company match up to 7%.
? Medical, Dental, Vision and Prescription coverage plus so much more
? FREE AAA Premier Membership.
? FREE Life Insurance.
? Auto repair, travel, and merchandise discount
? Tuition reimbursement
Dispatchers also:
? Answer inbound calls from members seeking updates for their AAA Roadside
? Communicate to service providers information needed to provide timely assistance to AAA Members
? Prioritize service requests based on various criteria.
? Monitors the progression of roadside assistance requests and ensures documentation is thorough and accurate.
? Participates in the resolution of service issues and member complaints.
? Update members on progress.
AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Dispatch

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