Engineer 3rd shift

Job Description

What You?ll Do...

This role will also give you the opportunity to get hands on with the latest infrastructure and cloud technologies, including Unified Communications, LAN / WAN, Cloud, security, wireless, and more.

The Burwood Managed Services (BMS) Operations Team is constantly raising the bar for great customer support and service and we pride ourselves in hiring people who share the same passion for outstanding customer service.

Your day-to-day responsibilities will include :

Directly answering customer inquiries by phone, email, or ticket

Monitoring and responding to active events in an urgent matter

Ensuring tickets are addressed and brought to resolution within specified SLAs

Writing knowledge base and runbook articles for the BMS Operations team and our customers

Providing feedback on operations process for continuous improvement

In addition to the day-to-day responsibilities, you will have the chance to participate in planning, designing, and engineering services to implement changes to client infrastructure to better and more quickly resolve technical issues.

Qualifications

Who You Are

You enjoy the challenge of problem solving in a technical environment

You have a passion for customer service and doing the right thing for the customer at all times

You have advanced customer service skills / soft skills and experience in handling customer relations

You maintain a professional demeanor and have excellent communication skills whether that be in-person, over-the-phone or e-mail.

You pay strict attention to detail in all that you do to ensure minimal risk to the environment.

You enjoy working flexible hours, working when it is necessary and taking the time off you need to ensure you?re always at the top of your game.

You take responsibility and are accountable for your work.

You love to be part of something bigger than you and work to see the team succeed above all.

You are motivated to learn and grow in your career and can adapt to change or business needs

The Tech Stuff

One industry accepted associate level certification such as Network+ or CCNA or comparable experience or ability to obtain certification within 6 months of hire.

Basic level networking, including subnetting, basic routing protocols, & LAN, WiFi

Basic understanding of security and the roles that it plays in an organization

Basic understanding of data center technologies and virtualization

Able to perform basic Windows & Linux Server administrative tasks

Conversational knowledge of other data center technologies such as Citrix, Load Balancers, etc.

Direct experience working in IT Service Management, Managed Service Provider, or ISP

Additional Information

The PERKS

If you ask any of our employees here at Burwood what we love , the top answer is always the same : our culture. Our employees are driven, innovative, fun-loving, and always willing to help.

In addition to that, Burwood also offers some fantastic benefits :
? Flexible work-from-home policy
? Generous vacation policy
? 401(k) and Roth 401(k) savings plan, complete with a company match
? Health, dental and vision insurance
? Life and accident insurance
? Short and Long-Term Disability coverage
? Mental wellness programs
? Flexible spending accounts for pre-tax healthcare and transit / parking expenses
? Learning opportunities in support of career development
? Access to financial planning expertise

Compensation packages at Burwood Group are based on various factors unique to each candidate including work location, skillset, experience, qualifications, and other job-related reasons.

The estimated salary range for this role is ($60,000-$75,000). This role may also be eligible for incentive compensation based on individual and / or company performance.

Sales roles have an additional opportunity to earn substantial variable compensation tied to quota achievement.

Our Commitment to Diversity & Inclusion

We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.

Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.

Last updated : 2024-10-10

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