Flipkart Back Office Support Specialist (Work from Home)

Job Summary:We are looking for a dedicated and detail-oriented Back Office Support Specialist to join the Flipkart team. This role offers the opportunity to work from home while supporting various administrative functions in a dynamic e-commerce environment. The successful candidate will assist with managing back-office operations, ensuring smooth and efficient processes, and contributing to the overall success of the business. You will be part of a collaborative team, where your skills will help enhance Flipkarts services and improve customer satisfaction.

Key Responsibilities: ? * Provide administrative and operational support to the back-office team. ? * Handle order processing, data entry, inventory management, and order tracking. ? * Resolve customer issues related to back-office operations, including returns, refunds, and order status. ? * Ensure timely processing and updating of customer data, including address details and payment information. ? * Collaborate with different teams to streamline internal processes and improve efficiency. ? * Prepare reports and documents as requested by senior management. ? * Assist in troubleshooting and resolving internal operational issues. ? * Maintain confidentiality and adhere to company policies regarding customer information and operations. ? * Monitor and ensure that service-level agreements (SLAs) are met. ? Required Skills and Qualifications: ? * Proficient in Microsoft Office (Excel, Word, Outlook). ? * Strong attention to detail with excellent organizational and multitasking skills. ? * Excellent written and verbal communication skills. ? * Ability to work independently with minimal supervision. ? * Good problem-solving abilities and a proactive attitude. ? * Comfortable with adapting to new tools, systems, and technologies. ? * Ability to prioritize tasks effectively and meet deadlines. ? * Strong analytical skills and ability to interpret data. ? * Ability to work efficiently in a remote environment with a reliable internet connection. ? Experience: ? * Previous experience in back-office support, data entry, or administrative roles is preferred but not required. ? * Experience in the e-commerce or customer service sector is a plus. ? * Freshers or individuals with limited experience who are eager to learn and grow are encouraged to apply. ? Working Hours: ? * This is a full-time remote position with flexible working hours. ? * Must be available to work during core business hours, typically between 9 AM and 6 PM (Indian Standard Time). ? Knowledge, Skills, and Abilities: ? * Knowledge of basic administrative tasks and office management. ? * Strong communication and interpersonal skills to interact with team members and clients. ? * Ability to handle high-volume data entry tasks while maintaining accuracy. ? * Skilled in troubleshooting basic operational challenges. ? * Proficient in using online collaboration tools and remote work software. ? * A strong sense of responsibility and commitment to quality and timeliness in every task. ? Benefits: ? * Competitive salary with performance-based incentives. ? * Work-from-home flexibility, allowing for a better work-life balance. ? * Health and wellness benefits, including medical insurance. ? * Opportunities for skill development and career growth within the company. ? * Access to Flipkarts employee discount programs. ? * A dynamic, supportive, and inclusive work environment. ? Why Join Flipkart: ? * Join one of Indias leading e-commerce companies known for its innovative culture and customer-first approach. ? * Work in a fast-paced, technology-driven environment with opportunities for growth and career advancement. ? * Be part of a team that values integrity, inclusivity, and collaboration. ? * Enjoy a work-life balance with the flexibility of remote work options. ? How to Apply:Interested candidates are invited to apply online through the Flipkart career portal or send their resume and a cover letter to the provided email address. Please include details of your relevant experience and explain why you would be a great fit for the role of Back Office Support Specialist.

We look forward to reviewing your application and having you join the Flipkart team!

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