Help Desk Support Engineer

DCS is seeking a Help Desk Support Specialist to join our team to provide IT support to local and remote users of an ITIL v4-based logistics management system.

Essential Functions...

The ideal candidate thrives in a team-oriented environment but can also function autonomously with a mix of technical support and customer service experience, strong analytical, problem-solving skills, and a passion for supporting mission-specific software programs.

To be successful in this role, you will:

Install, configure, and maintain information technology systems such as desktop computers, laptops, tablets, printers, portable scanners, and related peripherals.

Troubleshoot problems with hardware, software, networking, and related technologies.

Manage and resolve network, domain, or system trouble calls within the IT ticketing system.

Document, track, and monitor problems to ensure the timely resolution of service requests, events, incidents, and alerts.

Assist in shipping and receiving IT equipment from a central warehouse.

Required Skills:

Due to the sensitivity of customer-related requirements, U.S. citizenship is required.

BS in Computer Engineering, Computer Science, or Software Engineering plus one year of relevant experience.

Active DoD Secret clearance.

Proven experience with the Windows OS environment, including server and desktop editions.

Proficiency in Microsoft SQL Server with database experience.

Thorough Microsoft Office knowledge.

CompTIA Security+.

Desired Skills:

Understanding of Software .NET technology stacks (C#, ASP.NET and >NET Core Framework).

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills with the capability to interact effectively with stakeholders.

Attention to detail and the ability to accurately document technical issues.

Work well under pressure, demonstrate the ability to multitask, and be able to meet deadlines.
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