Implementation Manager (Remote)

As an Implementation Manager at Drata, you will play a crucial role in ensuring the successful adoption and implementation of our software solutions for our valued clients. You will work closely with our clients to understand their business needs, configure the software to meet those needs, and guide them through the implementation process. You will be a subject matter expert in our software platform and will collaborate with cross-functional teams to deliver exceptional customer experiences.
What you'll do:
? Client Engagement: Work closely with clients to understand their unique business requirements and translate them into software configuration and implementation plans.
? Software Configuration: Configure the SaaS software according to client specifications, ensuring that it aligns with their business processes and goals.
? Collaboration: Collaborate with sales, product, engineering, and customer support teams to deliver seamless implementations that align with client expectations.
? Training and Support: Provide training to clients on how to use the software effectively and efficiently. Offer ongoing support during and after the implementation process to address any issues or questions that arise.
? Problem Solving: Troubleshoot and resolve standard and complex technical and implementation challenges that may arise during the implementation process, partnering with other internal teams as necessary
? Documentation: Create comprehensive documentation of the implementation process, client requirements, configurations, and any customizations made to the software.
? Quality Assurance: Conduct thorough testing of the configured software to ensure that it meets client requirements and functions as expected.
? Client Relationships: Build and maintain strong relationships with clients, acting as a trusted advisor and ensuring their satisfaction throughout the implementation process and beyond.
What you'll bring:
? Bachelor's degree in a relevant field; additional certifications in project management or relevant areas are a plus.
? 3+ experience in software implementation or related experience, with a proven track record of successfully managing implementation projects.
? Solid understanding of SaaS software and cloud-based solutions.
? Excellent problem-solving and analytical skills, with the ability to troubleshoot technical issues and find effective solutions.
? Exceptional communication skills, both written and verbal. Ability to explain technical concepts to non-technical stakeholders.
? Strong customer-centric mindset with a dedication to delivering exceptional client experiences.
? Collaborative and willing to work across teams to achieve common goals.
? Comfortable working in a fast-paced, dynamic environment and adapting to changing client needs and project requirements.
Benefits:
? Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge
? HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
? 100% paid short and long term disability plus life + AD&D benefits
? Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
? Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
? 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
? Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
? 401K: Reach your financial goals while reducing your taxes
This role will receive a competitive base salary, commission, benefits, and equity. The applicable salary range for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected salary ranges for this role are set forth below.
Tier 1: $110,925 - $137,025
Tier 2: $99,833 - $123,323
Tier 3: $88,740 - $109,620
Here you can view which geographic pay tier applies to you, based on where you permanently reside and work. A variety of factors are considered when determining someone?s leveling and compensation ? including a candidate?s professional background and experience. What tier you are aligned to is non-negotiable and is solely dependent on where you permanently reside. These ranges and tier alignments may be modified in the future and final offer amounts may vary from the amounts listed above.
Drata is on a mission to help build trust across the internet.
Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company's security controls, while streamlining compliance workflows end-to-end to ensure audit readiness.
We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data. We've felt firsthand how burdensome achieving and maintaining a strong security and compliance posture can be at a fast-growing company. It?s a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time.
Our team of SaaS, security, compliance, and audit experts have built a better way - with automation.
Employment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.