Inbound Customer Sales & Customer Service

This is a remote position.

As a leading global house of brands, they capitalize on their world-class capabilities, confidently pursue corporate responsibility goals, and harness their strengths, from financial power to digital expertise. This approach is dedicated to nurturing their people, expanding their brands, and improving service to customers and communities...

What To Expect
? Service Partners will perform the following for the program:
? Delivering an elevated, modern luxury experience on incoming calls from customers.
? Responsibilities include supporting customers who contact for reasons such as:
? Placing an order
? Checking an order status
? Inquiring about a repair
? Seeking product information/recommendations
? Resolving an issue
? Soft sales are required

This program has the potential to move to a digital customer response channel ? email, chats, and SMS - with the potential for greater service revenue.

Requirements

Capabilities of Top Performing Service Partners for this Program
? Respond to incoming contacts from customers in a professional and efficient manner.
? Maintain knowledge and ability to articulate the brand, products, policies, and procedures effectively.
? Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences.
? Mitigate customer escalations through effective decision-making and problem-solving skills.
? Leverage multiple systems and tools to handle customer contacts effectively.
? Simultaneously handle multiple tasks including contact handling and data processing.
? Passion for working within a group environment that delivers exceptional customer experiences.
? Demonstrated customer service skills, preferably in a retail and/or contact center environment.
? Effective decision-making, problem-solving, and follow-up skills.
? Excellent verbal and written business communication skills.
? Ability to multi-task in a fast-paced environment and handle shifting priorities.
? Strong attention to detail.
? Intermediate computer skills, including proficiency in Windows navigation and MS Office.
? Luxury retail experience

Benefits

Affordable PPO Healthcare and Dental Options Available

Apply Job!