IT Operations Systems Analyst (remote eligible)

IT Operations Systems Analyst - Merchandising - Remote eligible
Dollar Tree/Family Dollar is seeking a candidate with senior level experience to provide technical operations oversight to DT enterprise applications including (support, administration, maintenance, audit, and enhancement) functions...
Get in on this exciting and groundbreaking time at Dollar Tree and Family Dollar as we continue to grow both banners rapidly. We are a Fortune 111 company with over 16,000 stores, 26 distribution centers, and over $26B in sales in North America.
Principal Duties and Responsibilities
? Administration, maintenance, and support for all assigned software applications
? Perform minor enhancements to the applications, using advanced programming languages such as Java or .Net.
? Research, troubleshoot and resolve issues assigned software application products, hosted on-premise.
? Research, troubleshoot and resolve issues assigned for software application products, hosted on Cloud.
? Provide day to day support of ServiceNow for IT personnel and the business, including facilitating changes within the Incident and Request modules in ServiceNow.
? Identify recurring issues/problems and provide recommendations to eliminate or reduce trends.
? Facilitate management and resolution of complex incidents/problems engaging other IT Teams and vendors as needed.
? Perform root cause analysis follow-up, as required - Ability to thoroughly document RCA details and make recommendations on improvement.
? Ensure smooth transitions from system changes/updates and projects into daily operations.
? Participate in Disaster Recovery and IT Business Continuity processes and policies.
? Create and maintain technical and end-user support documentation.
? Meet technical and business SLA's.
? Provide after-hours support for supporting applications as required.
Required Qualifications
? 3+ years of IT Operations experience (support, maintenance, and administration)
? 2+ year of Hands-on experience in one of the advanced programming languages such as Java or .Net
? Experience with Microsoft Office tools
? Experience with operating systems (i.e., Microsoft and Linux)
? Experience utilizing ServiceNow and JIRA
? An initiative-taker who can prioritize, and work both independently and efficiently in a fast-paced environment.
? Excellent communication and customer service skills
? Experience managing Cloud and SaaS product.
? Experience with performing technology audits
? Experience writing SQL.
? Familiar with MS SQL Server and Oracle DB
? Experience with performing technology audits
? Experience in Merchandising as it relates to Retail systems.
? Familiar with application/integration layer, microservice architecture and Dev Ops
Desired Qualifications
? Bachelor's Degree (Business, Information Systems, Computer Science)
? Expert level expertise in Microsoft Office tools
? Development experience a plus
? 3+ years' experience in Retail Industry
? ITIL Certificate
? 3+ Years in Merchandising systems - RMS, RETEK, PLM, Merchandising Planning
? 3+ Merchandise system experience using various technologies:
? Procure-To-Pay systems.
? Sourcing and Compliance systems
? Enterprise Reporting and Planning systems
? Pricing & Promotion systems
? Merchandise Optimization Tools
? Communication, Job Processing/Scheduling, and Integration systems
Pay Rate - $72,000 - $93,000 based on experience + bonus + RSUs
The company offers Health, Dental, & Vision, flexible spending account, life and disability insurance benefits, 401k plan, 2 weeks of PTO & 7 paid holidays annually, and an employee stock purchase plan

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