Live Chat Agent - WFH
We are seeking a motivated and customer-oriented Remote Live Chat Agent to join our team. In this role, you will be responsible for providing exceptional customer support via live chat, resolving inquiries, and ensuring a positive customer experience from the comfort of your home office. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and the ability to manage multiple chat sessions simultaneously.
Key Responsibilities:
Provide timely and professional support to customers via live chat, addressing inquiries and resolving issues effectively. Maintain a high level of customer satisfaction by offering accurate information and solutions. Handle multiple chat conversations concurrently while ensuring accuracy and efficiency. Utilize company resources, including knowledge bases and CRM tools, to assist customers and provide relevant solutions. Document and track customer interactions and feedback in the CRM system. Escalate complex issues or complaints to appropriate departments or supervisors as needed. Follow up with customers to ensure their concerns are resolved and their experience is positive. Meet or exceed performance metrics and targets, including response times and customer satisfaction scores. Continuously update knowledge of company products, services, and policies to provide accurate and relevant support. Qualifications:
High school diploma or equivalent; additional relevant certifications or coursework is a plus.
Similar Remote Jobs
Live Chat Agent - WFH
Posted on: 20-01-2025 00:00
Video Editor - Freelancer (Remote)
Posted on: 20-01-2025 00:00
Remote Benefits Advisor (Mortgage Protection)
Posted on: 20-01-2025 00:00
Oracle Fusion Enterprise Account Executive
Posted on: 20-01-2025 00:00
Flexible, Part-time Customer Service/Sales Representative
Posted on: 20-01-2025 00:00
Online Remote Live Chat Assistant
Posted on: 20-01-2025 00:00
Manager, Engineering - Core Services
Posted on: 20-01-2025 00:00
Remote Legal Transcriptionist- Miami, FL
Posted on: 20-01-2025 00:00
Apple Home Advisor Jobs- Remote
Posted on: 20-01-2025 00:00
Online Retail Customer Service Representative
Posted on: 20-01-2025 00:00
Chat Support Specialist
Posted on: 11-09-2024 00:00
Virtual Assistant
Posted on: 16-07-2024 19:00
Dir Product and Program Mgt
Posted on: 27-02-2025 00:00
Coca Cola: Especialista TI de Soporte Administrativo
Posted on: 02-02-2025 00:00
Implementation Project Specialist Data Validation/Dual Maintenance
Posted on: 16-07-2024 18:52
Yelp User Operations Associate Content Moderation (Remote Job)
Posted on: 19-08-2024 00:00
Entry Level Content Writer
Posted on: 10-09-2024 00:00
CostCo Customer Care (Remote Jobs Work From Home)
Posted on: 04-07-2024 08:16
Live Chat Customer Service ? Amazon Work From Home
Posted on: 15-09-2024 00:00
Data Entry Clerk (Typist) - Remote | WFH
Posted on: 25-11-2024 05:19