Live Chat and Email Support Specialist

### Summary Description
We are excited to welcome a dynamic and motivated individual to join our team as a **Live Chat and Email Associate** at The Digital Headhunter. In this crucial role, you will be the frontline representative for our customers who have purchased Universal Technical Services (UTS) extended service plans. Your primary responsibility will be to engage with customers via live... chat and email, providing exceptional support and troubleshooting assistance for their covered products. Your ability to think critically and apply technical knowledge will be essential in ensuring customer satisfaction and effectively resolving their inquiries.

### Compensation and Benefits
• **Competitive Salary**: A remuneration package that reflects your experience and capabilities.
• **Health Insurance**: Comprehensive health coverage including medical, dental, and vision plans.
• **Retirement Plans**: Access to retirement savings options, including a 401(k) plan with company matching.
• **Paid Time Off**: Generous paid vacation, sick leave, and holiday policies to maintain work-life balance.
• **Professional Development**: Opportunities for training and career advancement within the organization.
• **Flexible Working Hours**: Options for remote work to enhance flexibility and productivity.

### Why you should apply for this position today
Joining The Digital Headhunter as a Live Chat and Email Associate offers you the chance to be part of a dedicated team that prioritizes customer satisfaction and technical expertise. You will gain valuable experience in a growing field, work in a supportive environment that encourages professional growth, and be involved in helping customers navigate their technical challenges. If you are passionate about providing outstanding customer service while utilizing your technical skills, this is the perfect opportunity for you!

### Skills
• Excellent written and verbal communication abilities.
• Strong critical thinking and problem-solving skills.
• Technical proficiency, especially with electronic products and digital tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Adaptability and comfort working with various communication channels (chat, email).
• Customer-focused mindset with a commitment to service excellence.
• Familiarity with customer relationship management (CRM) software is a plus.

### Responsibilities
• Answer incoming customer inquiries through live chat and email promptly and professionally.
• Assist customers in troubleshooting technical issues with covered products.
• Document customer interactions in the company?s support system for future reference.
• Collaborate with team members to resolve complex technical issues.
• Follow up with customers to ensure their concerns are fully addressed and resolved.
• Stay updated on product information and service offerings to provide accurate support.
• Contribute to the development of internal knowledge bases and FAQs for customer self-service.

### Qualifications
• High school diploma or equivalent; additional qualification in a technical field is advantageous.
• Proven experience in customer service or support roles.
• Familiarity with troubleshooting electronic products is desirable.
• Basic knowledge of technical issues related to common consumer products.

### Education Requirements Credential Category
• High School Diploma or GED required.
• Relevant technical certifications or coursework in technology or customer service preferred.

### Experience Requirements
• Minimum of 1-2 years of experience in customer service, preferably in a technical support context.
• Demonstrable experience in handling customer inquiries via chat or email.
• Previous experience with extended service plans or warranty services is a plus.

### Similar Occupations / Job Titles that would be a great fit for this role
• Technical Support Specialist
• Customer Support Agent
• IT Help Desk Technician
• Customer Service Representative
• Online Chat Support Specialist

### Why Work in Creve Coeur, MO?Creve Coeur, located in the greater St. Louis area, is a vibrant community known for its welcoming atmosphere and diverse amenities. As a prospective employee, you will enjoy:
• **Convenience and Accessibility**: Close proximity to major highways, providing easy access to surrounding areas and the bustling city of St. Louis.
• **Community Spirit**: A friendly and inclusive neighborhood atmosphere that fosters relationships and networking opportunities.
• **Parks and Recreation**: Numerous parks and recreational facilities provide opportunities for outdoor activities, family outings, and community events.
• **Education and Resources**: Access to quality schools and libraries, making it an excellent place for personal and professional growth.
• **Thriving Economy**: A robust local economy with a variety of employment options and business developments that are constantly emerging

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