Live Chat Support

Company Overview

BCT Partners is a national consulting firm that leverages deep subject-matter expertise, information technology, cultural competence, and a rigorous project and knowledge management methodology to help build capacity, drive efficiencies, enhance decision-making & improve outcomes. The mission of BCT Partners is to partner with our clients to build organizational capacity... strengthen communities and improve the quality of life. Our vision is to be at the forefront of transforming neighborhoods into vibrant communities, empowering stakeholders to maximize their potential and catalyzing change that is so lasting its effects are felt for generations to come. BCT delivers a full range of program management, research and evaluation, technical assistance, and information technology services. We specialize in the areas of housing and community development, economic development, workforce development, children and families, education, and health. We believe these domains collectively represent key components of any comprehensive community revitalization effort. Our team of professionals, subject matter experts and academics works closely with government agencies, nonprofit and faith-based organizations, educational institutions, foundations, philanthropic organizations, and other community stakeholders to enhance the standard of living and strengthen communities across the country. BCT is your partner in community solutions that matter.

Job Title

Live Chat Support

Location

United States

Years of Experience

1-5

Job Description

As a Live Chat Support Specialist at BCT Partners, you will be the first point of contact for our clients and customers seeking assistance through our live chat platform. You will play a crucial role in providing timely, accurate, and helpful responses to inquiries, ensuring a positive experience for all users. This position requires excellent communication skills, a customer-centric approach, and the ability to handle multiple chat conversations simultaneously.

Key Responsibilities
? Respond to customer inquiries via live chat in a timely and professional manner.
? Provide accurate information and resolve issues efficiently.
? Escalate complex issues to the appropriate department or team member.
? Maintain a high level of customer satisfaction by providing exceptional service.
? Document and track customer interactions and issues in our CRM system.
? Collaborate with team members to improve processes and enhance the customer experience.
? Stay updated on product knowledge and company policies to provide accurate information.

Required Skills
? Excellent written communication skills.
? Strong problem-solving abilities.
? Ability to manage multiple chat conversations simultaneously.
? Customer-centric approach with a focus on providing exceptional service.
? Proficiency in using live chat software and CRM systems.
? Basic understanding of technical troubleshooting.

Qualifications
? High school diploma or equivalent.
? 1-5 years of experience in customer service or a related field.
? Experience with live chat support is a plus.
? Familiarity with CRM systems and live chat software.

Why Join BCT Partners?

At BCT Partners, we value our employees and are committed to providing a supportive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development. Join us and be a part of a team that is making a difference

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