Manager, Client Services

Location(s): United States of America City/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: February 17, 2025 Shift: Job Description Summary: Welcome to Coca-Cola, where we turn refreshment into an art form. Our commitment to our customers is as deep as our love for crafting the perfect beverage. We believe in delivering not just a product, but an experience, and we are looking for a Manager, Client Services who shares this vision. If you have a passion for customer service, a knack for Scheduled Service processes, and a talent for leadership, stakeholder management, and change management, we want to hear from you. What You?ll Do for Us Lead a team of 18-20 myCoketech Technicians who support our NAOU national customers maximizing customer equipment uptime Collaborate with peers to create and define the work that matters most for the Contact Center Build an environment of growth and engagement for the myCoketech associates Identify opportunities to improve efficiency and create a better customer experience Collaborate with cross-functional departments to create a cohesive brand image Manage a Work/Life balance that concentrates on enhancing the wellbeing of our associates Day-to-day operations handling customer service inquiries and problems Technical or specialized virtual support, such as escalated customer issues Partner with internal/external stakeholders to address customer satisfaction needs Analyze volume and other performance metrics, as well as identifying, initiating, or supporting process improvement initiatives Participate in process or system changes, primarily change management, along with Contact Center initiatives and priorities Frequent presentations to both internal and external partners, including data supported recommendations and Subject Matter Expertise Qualifications & Requirements Bachelor's degree or equivalent experience. 5+ years? experience in handling day-to-day customer service inquiries and problems across various channels (phone, email, chat, etc.) Experience in providing technical or specialized virtual support, such as escalated customer issue support Demonstrated ability to partner with internal/external stakeholders to address customer satisfaction needs Strong analytical skills to analyze demand variations, volume, and other performance metrics, as well as identifying, initiating, or supporting process improvement initiatives Leadership experience, specifically leading a team who support a portfolio of internal & external partners Experience in executing customer service operations routines Experience in participating in process or system changes, primarily change management, sometimes requirements gathering Excellent communication skills for presentations to both internal and external partners, including data supported recommendations and Subject Matter Expertise. What We?ll Do For You Total Rewards: Our benefits, called Total Rewards, is about the total value of working at The Coca-Cola Company. It is focused on the complete package of pay, benefits, learning and personal support you receive as a Coca-Cola employee. Purpose Driven: Purpose-driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products. Global Connections: You can develop, enhance, and maintain global connections to move faster and learn from others. Skills: Pay Range: $100,000 - $124,000 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 15 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what?s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors ? curious, empowered, inclusive and agile ? and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we?re making an impact. We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company. This includes supporting the financial and personal well-being of our employees. Learn more about our benefits. We empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences. Learn how we provide support and clarity on defining your own career so you can thrive. We?re glad you?ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive.