Online Chat Agent Entry-Level

Job Summary:

We are seeking an entry-level Online Chat Agent to join our customer support team. As an Online Chat Agent, you will be responsible for providing exceptional customer service through live chat, answering customer inquiries, and resolving issues in a timely and professional manner...

Key Responsibilities:

Respond to customer inquiries via live chat in a timely and professional manner

Resolve customer issues and concerns with empathy and understanding

Provide accurate information about products and services

Utilize problem-solving skills to troubleshoot and resolve issues

Collaborate with internal teams to resolve complex customer issues

Meet and exceed customer satisfaction and chat performance metrics

Requirements:

0-2 years of customer service experience (chat experience a plus)

High school diploma or equivalent required

Excellent communication and problem-solving skills

Ability to work in a fast-paced environment and multitask

Basic knowledge of computer software and technology

Strong attention to detail and customer service skills

Preferred Qualifications:

Experience with chat software and technology

Knowledge of customer service principles and practices

Certification in customer service (e.g., Certified Customer Service Representative)

Experience working in a call center or customer service environment

What We Offer:

Competitive salary and benefits package

Comprehensive training and development programs

Opportunities for career growth and advancement

Flexible scheduling and remote work options

Recognition and rewards for outstanding performance

Available shifts and compensation: Available shifts all days except Sundays. Compensation is $20.00 - $47.00/hour.

About Integrity Pool Builders: Integrity Pool Builders is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://integritypoolbuilders.com/.

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