Project Leader Technical Operations

United States, Georgia, Atlanta

TechOps...

04-Oct-2024

Ref #: 26323

How you'll help us Keep Climbing (overview & key responsibilities)

Responsible for maintaining technical understanding for issues affecting engine and component customer product lines, coordination, and facilitation of containment and rectification plans. Coordinate and drive customer activities through MRO Service Delivery Organization and business unitx` stakeholders on key account contract deliverables. Working with the MRO Program Manager, develop, manage, and deliver customer performance metrics, organize/lead customer business reviews through balance scorecards, as required. Ensure internal business unit stakeholders clearly understand technical aspects of account contract(s) and key deliverables. Communication with customers regarding contract requirements including logistics, scheduling, engineering, documentation, contacts, hold days, materials, etc. Support the Programs Team in managing all service delivery requirement aspects. Provide customer input on business forecasts. Understand and resolve operational customer dissatisfaction issues. Drive achievement of customer satisfaction targets. Collect outstanding receivables and prepare profitability analysis for customer contracts.

What You Need To Succeed (minimum Qualifications)
? Bachelor's Degree in Engineering, Finance, Program Management, or related field is highly preferred.
? A&P license or experience a in a technical/production-based environment is highly preferred.
? 3+ years Technical Experience/Knowledge in the aerospace, airline, or MRO industry specific to Delta TechOps? capabilities is required.
? Proven history in customer service and developing interpersonal relationships is required.
? Proven budgetary planning and execution experience is preferred.
? Excellent analytical and problem-solving skills required.
? Strong project management skills for delivering exceptional customer service.
? Ability to influence and drive change at all levels of the organization.
? Must be highly proficient in written and oral communications and able to produce concise, relevant, documents and presentations for customer and senior leaders.
? Ability to lead and execute multiple priorities in a timely manner.
? Expected travel requirements 25%-30% annually. Advanced computer skills (ex. presentations and spreadsheets).
? Consistently prioritizes safety and security of self, others, and personal data.
? Embraces diverse people, thinking, and styles.
? Possesses a high school diploma, GED, or high school equivalency.
? Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (preferred Qualifications)

N/A

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