Remote Customer Service Representative at UPS

Remote Customer Service Representative at UPS

Are you a customer service enthusiast with a passion for providing top-notch support? UPS is seeking a Remote Customer Service Representative to join our dynamic team. In this role, you will address customer inquiries, resolve issues, and ensure customer satisfaction. As a Remote Customer Service Representative at UPS, you will play a crucial part in... enhancing our customer experience by providing timely and effective solutions. If you thrive in a fast-paced environment and have excellent communication skills, this is the perfect opportunity for you!

Job Type:

Full-Time

Working Hours:

Monday to Friday, 9 AM ? 6 PM EST

Responsibilities:

1. Respond to customer inquiries via phone, email, and chat.

2. Assist customers with tracking shipments and resolving delivery issues.

3. Provide information about UPS services and policies.

4. Process orders, returns, and exchanges.

5. Update customer information in the database.

6. Escalate complex issues to senior team members.

7. Follow up with customers to ensure their issues are resolved.

8. Maintain a high level of professionalism and customer satisfaction.

Benefits:

1. Competitive hourly pay between $25 ? $45, rotating within this range.

2. Comprehensive dental and health insurance.

3. Paid time off and holidays.

4. 401(k) retirement plan with company match.

5. Opportunities for career advancement.

6. Remote work flexibility.

Hourly Salary Range:

$25 ? $45 per hour (rotating within this range)

Job Requirements:

1. High school diploma or equivalent.

2. Proven customer service experience.

3. Excellent verbal and written communication skills.

4. Ability to work independently and as part of a team.

5. Strong problem-solving skills.

6. Proficiency in using customer service software and databases.

7. Reliable high-speed internet connection.

Location:

United States

Basic Educational Requirements:

1. High school diploma or equivalent required.

2. Additional certifications in customer service are a plus.

Positive Work Environment:

At UPS, we value a positive and inclusive work environment. We are committed to fostering a culture of respect, collaboration, and continuous learning. Our team members are encouraged to share ideas, take initiative, and grow professionally. We believe that a happy team leads to satisfied customers, and we strive to create a supportive workplace where everyone can thrive.

Company Description:

UPS, a global leader in logistics and transportation, is dedicated to providing reliable and efficient delivery services to customers worldwide. With a strong focus on customer satisfaction, UPS continually innovates to meet the evolving needs of businesses and consumers. Our commitment to excellence, coupled with our extensive network, enables us to offer unparalleled service. As a Remote Customer Service Representative at UPS, you?ll be part of a team that values integrity, teamwork, and dedication to customer success. Join us in our mission to connect people and businesses across the globe, and help us deliver what matters.

How to Apply:

Interested candidates can apply through our website by visiting [UPS Careers Page](http://www.ups.com/careers) and submitting their application for the Remote Customer Service Representative position. Please ensure your resume is up to date and reflect your relevant experience. We look forward to reviewing your application

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