(Remote Jobs)

Remote Customer Service Representative – Delta Airlines

Job Summary

• Job Type: Full-Time, Remote


• Salary: Competitive Hourly Rate


• Working Hours: 40 hours per week


• Company: Delta Airlines


• Location: State: Florida


• Benefits: Health Insurance, Dental Insurance, Paid Training, Paid Vacations, Retirement Plan, Employee Discounts

Job Description

Delta Airlines is seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you will be the frontline support for our customers, ensuring their travel experience with Delta Airlines is seamless and enjoyable. This role is ideal for someone who excels in a remote work environment, has excellent communication skills, and is passionate about delivering exceptional customer service.

You will handle a variety of customer inquiries, from booking and reservations to flight information and troubleshooting. Our ideal candidate is a proactive problem-solver who can navigate complex situations with ease and maintain a positive demeanor even under challenging circumstances. Delta Airlines values its employees and offers competitive benefits, including health and dental insurance, paid training, paid vacations, and more.

Requirements

• High School Diploma or equivalent


• Minimum of 1 year of customer service experience


• Excellent verbal and written communication skills


• Ability to work independently and manage time effectively in a remote setting


• Proficiency with computers and familiarity with customer service software


• Ability to handle difficult situations with professionalism and empathy


• Reliable internet connection and suitable home office setup

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely manner


• Assist customers with booking and reservations, including changes and cancellations


• Provide information on flight schedules, policies, and services


• Troubleshoot and resolve customer issues with a focus on first-contact resolution


• Maintain comprehensive knowledge of Delta Airlines products and services


• Record customer interactions and details of inquiries, complaints, and actions taken


• Collaborate with team members and other departments to ensure customer satisfaction

Benefits

• Health Insurance


• Dental Insurance


• Paid Training


• Paid Vacations


• Retirement Plan


• Employee Discounts on Delta Flights

Educational Qualifications

• High School Diploma or GED required

Experience

• Minimum of 1 year of customer service experience

Company Overview

Delta Airlines is one of the world? largest global airlines, with a mission to connect people and cultures around the globe. We pride ourselves on our commitment to providing exceptional customer service, fostering innovation, and leading the way in aviation. Our diverse team is dedicated to ensuring every customer has a safe, comfortable, and memorable travel experience. Join our team and help us continue to set the standard for excellence in the airline industry.

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