Remote Online chat specialist

Employer Industry: Customer Service Solutions

Why consider this job opportunity...
• Opportunity for remote work, allowing you to work from home
• Supportive and collaborative work environment
• Chance to engage with customers and promote client products and services
• Opportunity to work in a dynamic team and contribute to customer satisfaction
• Potential for career advancement within the organization

What to Expect (Job Responsibilities):
• Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and escalate issues to the Online Chat Manager when appropriate
• Build relationships with new customers to understand and achieve their needs
• Respond accurately, concisely, and appropriately to customer inquiries and problems
• Provide administrative support to the customer service team and assist with overflow work as needed

What is Required (Qualifications):
• High school diploma or equivalent
• Experience in customer service
• Strong telephone etiquette
• Familiarity with CRM tools
• Excellent communication skills

How to Stand Out (Preferred Qualifications):
• Demonstrated ability to manage multiple tasks effectively
• Ability to adapt to different personalities in a customer service setting

#CustomerService #RemoteWork #CareerOpportunity #CustomerSatisfaction #TeamSupport

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