Remote Patient Advocate / Case Manager (non-clinical)

Job Overview

Join our dedicated team as a Case Manager/Patient Advocate, where you will play a pivotal role in enhancing patients? access to critical medications. This remote position is designed for compassionate individuals with exceptional problem-solving skills who are eager to make a lasting impact on the lives of those in need.

Key Responsibilities
? Oversee patient cases from inception to resolution, serving as a reliable point of contact.
? Establish and nurture strong, trusting relationships with patients, prescribers, and other collaborators through proactive communication and a genuine commitment to assistance.
? Conduct introductory calls to welcome patients and clearly articulate their coverage options.
? Manage incoming calls effectively, directing patients to the appropriate resources as necessary.
? Deliver personalized support tailored to patient needs, including proactive outreach regarding benefits and upcoming steps.
? Employ electronic tools for thorough benefit investigations and manual verifications as needed.
? Identify and clarify patient plan coverage, including prior authorizations and appeals, ensuring timely follow-up on submissions and outcomes.
? Facilitate coordination of nurse education and adherence services while connecting patients with support resources.
? Report adverse events, product feedback, and other inquiries, maintaining accurate documentation according to business requirements.

Required Skills
? Strong attention to detail and organization.
? Professional demeanor and courteous telephone communication skills.
? High emotional intelligence and self-awareness.
? Effective multitasking abilities.
? Excellent interpersonal and communication skills.
? A positive attitude coupled with a genuine passion for helping others.

Qualifications
? A Bachelor?s degree is strongly preferred, or relevant equivalent experience is required.
? Experience in customer service or within the healthcare sector is advantageous but not mandatory.
? Availability to work an 8.5-hour shift between 8 AM and 11 PM, Monday through Friday.
? Bilingual proficiency in English and Spanish or Chinese/Mandarin is a plus.

Career Growth Opportunities

Our organization is committed to fostering your professional development. We offer various avenues for career advancement, including:
? An employee referral program and ambassador program.
? A tuition reimbursement initiative of up to $5,000 annually.
? A steadfast commitment to promoting from within, ensuring your career aspirations are supported.

Company Culture And Values

We pride ourselves on our collaborative and diverse culture, recognized consistently as a Best Place to Work. Our workplace environment encourages teamwork and provides a supportive atmosphere for employees to thrive.

Compensation And Benefits

We offer a competitive compensation package that includes:
? Comprehensive benefits, including company-paid short-term disability, enhanced 401(k) contributions, and affordable medical, dental, and vision coverage.
? Generous paid time off (PTO), including flex days and holidays.
? Potential for a hybrid work arrangement after six months, based on performance.
? Opportunities for yearly merit increases and toll reimbursement.

Are you ready to contribute to a meaningful cause and make a real difference?

If you possess the compassion and determination to advocate for patients' needs, we invite you to apply! Please submit your resume along with a cover letter that outlines your relevant experience and your passion for patient advocacy.

Employment Type: Full-Time