Remote Volunteer Family Support Worker ?Live Chat

Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.

Remote Family Support Volunteer ?Live Chat

We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.

Organisational values:

Mission: We build better family lives together.

Vision: Families should have access to active support and understanding.

Values: Trustworthy, Compassionate and Collaborative

Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.

Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.

Supervised by: The Shift Supervisor

Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:

?rovide emotional support to family members via our live chat service

?se the Family Lives support model and tools to provide an empathic responses

?nsure that all service users receive a high quality experience

?ign post users to other agencies for information and additional support

?omplete conversation data records

?lert the shift supervisor to any difficult situations

General: Volunteers should be willing to:

?ttend the relevant volunteer training

?aintain confidentiality and adhere to the other policies and procedures of the organisation

?articipate in regular support, supervision meetings and learning sessions as agreed

For home based volunteers only:

?olunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home

?olunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties

Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.

Location: working remotely from home

You need to be a UK resident

Supervision and Support:

?upervision during shifts

?ebrief after every shift

? to 1 supervision every 6 months

?taff available outside of shift within office hours

?nnual review

The Benefits of Volunteering:

?atisfaction in making a real and lasting difference to families who are struggling

?n opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience

?eing part of a team of Family Lives volunteers and staff

?ersonal development

?pportunities to meet and interact with a wide range of people

?ut of pocket expenses reimbursed to a maximum of ?0 per session if working from a centre

?lexible hours

Volunteer Person Specification. We are looking for individuals who:

?ave experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role

?ave an ability to respond empathically to emotional content

?ood written and verbal communication

?ave good keyboard skills and IT skills, with a minimum of 50 wpm

?an demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting

?ave a fluent, descriptive and expressive use of English

?an remain open minded and non-judgemental

?illing to commit to work within Family Lives?policies, in particular our Confidentiality Policy and Risk of Harm Procedures

?illing to commit to attending regular supervision and support sessions

?illing to work as part of a team

?illing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.

Typing Task Prior to Application for Live Chat

Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 50 words per minute.

Please take a screen shot and send it across with your application

You can have up to 3 attempts and decide which result you would like to forward as part of your application

Typing task

Go to the website typingtest

You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).

We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.

January 2025 training dates:

Module 1 ?Wednesday 22nd January

Module 2 ?Wednesday 29th January

Module 3 ?Wednesday 5th February

Module 4 ?Wednesday 12th February

Module 5 ?Wednesday 19th February

10am to 2pm

Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.

Apply Job!